Intersport automated returns, cut handling time and reduced returns rates by 10%
This is a great example of how you automate processing at scale, while using data to reduce return rates.
Use case
Automating returns
Data intellince
Float WMS
Industry
Multi-brand sportswear
Founded
1968
Headquarters
Denmark & Sweden
Impact
The Intersport team highlighted following key results.
Automated processing
From manually handling returns to a 99% automated process with Float's WMS
Customer feedback
NPS surveys and reviews increasingly highlight the easy returns process
Customers really like the live size guidance (powered by Float insights)
Data intelligence
Float's returns insights on size and fit to guide customers live on product pages
Overall reduction in return rate by 10% since starting with Float
Klavs Steenhof
Head of E-commerce @intersport
We've drastically cut processing times for returns and get great feedback from our customers on our returns process.
Float's returns portal and warehouse processing module has made a huge difference for us.
Plus the team is so responsive whenever we have questions - truly awesome!
Intersport story
Founded in Denmark in 1959, Intersport Danmark is built on a deep passion for sport and strong local roots. With more than 50 stores and 700 employees across the country, the brand brings global sports expertise to local communities.
Intersport is one of Denmark’s leading multi-brand sports retailers, helping athletes of all levels find the right gear - whether they are training, competing, or just staying active.
Challenge
Intersport was handling thousands of returns each month manually which made the process slow and inefficient. In addition, the returns process was non-digital (no returns portal), so they also missed out on useful data to help understand return rates and make informed decisions to reduce returns.
Solution
Using Float to automate returns registration and warehouse processing with a returns portal and WMS returns processing module. Making the entire process smoother for everyone involved. With Float’s data intelligence setup, they now also receive automated insights from returns data.
Faster returns processing at warehouse
Using Float’s warehouse tool to process returns, key workflows like registration, approval, and refund handling now run automatically - saving significant time for warehouse and support teams.
Data intelligence
Float also gave Intersport a data intelligence setup out of the box, with clean analytics on all things returns.
Everything from returns rates by brand, category, product and SKU level to trends, insights and alarms - all you for data-driven decision making and reducing return rates.
Product page live size guidance
Float automatically analyzes size and fit trends across all Intersport products and feeds these insights directly to product pages to nudge customers toward the right size. This has significantly reduced return rates and scores very high in NPS surveys as a key feature of shopping on Intersport’s website.
What will your story be?
Let's talk and see if we're also a good match for you.